This Support Policy explains the kind of help Quote Chaser provides and what you can expect when you contact us.
The main support contact is quotefollowup@outlook.com. Please include enough detail for us to understand the issue, including what happened, what workspace or account is affected, and any useful screenshots or error messages.
Support may include help with login problems, account access, billing questions, workspace issues, product bugs, and general use of the platform.
Support does not usually include custom development, data clean-up work, third-party software troubleshooting, or consultancy beyond normal product guidance unless we explicitly agree otherwise.
We aim to respond within a reasonable time, but response times can vary depending on request volume, severity, weekends, holidays, and the information provided with the request.
If you believe there is an urgent account access or security issue, contact us as soon as possible and make that clear in your message so we can prioritise it appropriately.
We may update our support processes and support scope from time to time as the product and customer base develop.